Payment and Delivery

Delivery time Our delivery times are 10 to 25 working days.


The delivery time starts with the dispatch of the order. The working days cover Monday to Friday, excluding holidays. Guarantee of receipt Most of our company's sales go smoothly, but in the event of a problem, the guarantee of receipt protects the customer. This protection can be used when: - a customer has not received a product - a customer has received a product that does not match the description Warranty coverage If the first shipment does not reach the customer, a reshipment (after investigation by the post office) will take place. In view of the current world situation with the COVID-19 crisis, our company is increasing the coverage of its non-receipt guarantee to a refund for packages that are not delivered within an acceptable time period. Purchases are covered by the receipt guarantee when the following conditions are met: - A product is not received - A product does not match its description Purchases are not covered by the warranty when the following conditions are possible: - Any other reason than listed above. - A product has been damaged during transport - A package was not picked up when it was available for pickup Non-reception of a package In the case of an order in several packages, it should be noted that these can arrive separately and any day until the end of the deadline. If a customer does not receive one of the products of his order, it is then of his responsibility to warn us. A tracking number and order information will be provided. The customer is responsible for retrieving the package when it is available for delivery. If a delivery is refused or not picked up in the post, the guarantee of receipt will be void. Exceptions: If a package is refused with written proof from the delivery person/factor that the package was empty or damaged upon receipt, this case will be covered by the guarantee. In the case of a product that becomes out of stock after the first shipment, a proposal for a color change (if available) or a refund by voucher will be sent to the customer. Our products are sold without taxes, the customer is responsible for the payment of all taxes for international shipping. Product not matching the description If a customer receives a package that does not match the description, he/she is invited to contact our technical support department by email for an exchange or credit refund request. A description of the problem encountered as well as photos of it will be necessary for the processing of the file. A return of the product by the customer will be required and the shipping address will be quoted by the customer support staff. In the event that a return is requested: - The customer must return the product in the same condition in which it was received - The return must be made to our return center only - The cost of the return is the responsibility of the customer - We will refund the taxes of an international shipment by credit note with the exception of an overpriced product that would cause a considerable increase in the original taxes - The customer is asked to provide the tracking number of the return package to the customer service department

After confirmation of the return of the product by the customer, the exchange or refund by credit will take place. In the case of a credit refund, only the cost of the product will be refunded. The shipping cost of the basic shipment will not be refunded. In the event that a return is not necessary: In some cases, it may not be necessary to return the product to our return center. In these situations, a credit refund may be issued if the following conditions are met: - We do not accept the return request - The return of the product would be dangerous - The product is no longer available In such a case, the customer will be offered a partial refund by credit note. Duration of the guarantee of reception Non-reception of a package A customer can indicate the non-receipt of his parcel until the end of the reception period and up to 90 days after it. If the customer does not indicate non-receipt within the time limit, no further action can be taken to remedy the non-receipt. Product does not correspond to the description A customer may report a problem with their product up to 30 days after the actual or estimated delivery date. The customer has 5 business days to return the product after sending the email indicating the problem. If the return tracking number is not provided within this period, the file will be automatically closed. Estimation of the date of receipt In case of lack of delivery information proving the date of receipt, our company will estimate the date of arrival on the last day of the delivery period.



The prices are stated in Euros. In case of obvious error, our company reserves the right to modify them without notice. Our prices are exclusive of taxes. For France, as indicated by the laws: "The VAT is due by the customer or the beneficiary under Article 21-1-a of the 6th Directive (also called VAT Directive) or Article 283-1 of the General Tax Code. For the same reasons of internationality, your package may be subject to customs fees. These fees may apply to any type of product in a ratio ranging from 0% to 17% generally. Some types of products may be subject to additional fees depending on the country of delivery. For orders shipped by DHL, it sometimes happens that this carrier charges additional fees. We are never informed of such fees by the carrier and they are charged to the customer.



Our payment methods are by credit card: Visa, Mastercard, bank card or Paypal. All transactions are secure (security logo visible on the site and secure web address in the pages of taking charge of the order). CLAIMS The service of complaints passes by the technical assistance. For any complaint, you must therefore contact our technical support service. The information to contact them is available in the "Contact" or "FAQ" section of the site.